Pivotal Saddle

Free shipping on all orders for bikes, apparel, parts & accessories for any order in Canada.

*Please allow for 7-10 days of transit time as all orders are shipped international ground shipping from the US.

*If an order is placed on Friday, please allow 2-3 days for processing.

Please reach out to sales@gtbicycles.com if you have any questions.

We accept returns and exchanges on bicycles purchased from GTBicycles.com for (30) thirty days from the date of purchase in accordance with our return policy below. 

Details

• All returns are subject to a minimum return fee of $150 CAD.
• The bike must be in its original packaging to receive a full refund minus the $150 CAD return fee.
• If product is unused but protective packaging has been removed or has major damage, we will refund 75% of the order. Minimum return fee of $150 CAD. 
• We do not accept returns on apparel, parts, or accessories. 
• We do not accept returns on used bikes. 
• Please allow for 7-10 days to process the return and issue the refund.

*Protective packaging includes: foam, cardboard, zip ties, plastic axle covers, warning decals and reflectors.

Please reach out to sales@gtbicycles.com to start a return.

Return Process:

• Please reach out to sales@gtbicycles.com to start a return.
• GT will send the required paperwork to include with the shipment.
• All returns are shipped through your nearest FedEx location.