We accept returns and exchanges on bicycles purchased from GTBicycles.com for (30) thirty days from the date of purchase in accordance with our return policy below.
Details
- All returns are subject to a minimum return fee of $150 CAD.
- The bike must be in its original packaging to receive a full refund minus the $150 CAD return fee.
- If product is unused but protective packaging has been removed or has major damage, we will refund 75% of the order. Minimum return fee of $150 CAD.
- We do not accept returns on apparel, parts, or accessories.
- We do not accept returns on used bikes.
- Please allow for 7-10 days to process the return and issue the refund.
*Protective packaging includes: foam, cardboard, zip ties, plastic axle covers, warning decals and reflectors.
Please reach out to sales@gtbicycles.com to start a return.
Return Process:
- Please reach out to sales@gtbicycles.com to start a return.
- GT will send the required paperwork to include with the shipment.
- All returns are shipped through your nearest FedEx location.